FREE SHIPPING:

Free shipping on all products shipped to the domestic United States (All states except Hawaii and Alaska).

Excluding : Shipping addresses over bodies of Water, Desert & Mountainous Regions (Islands, Mountains, High crime areas & very hard to reach rural areas.) Ferries, bridge toll costs & any extra fees may be the sole responsibility of the customer. Non-Commercial locations may incur additional freight charges.

We make every effort to extend our free shipping to all our customers.
If your shipping address does not qualify for our free shipping, you will be notified by our Customer Service Dept. prior to processing your order.
Shipping return fees & policies are noted in the Return Policy Section on this page.

TAX:

Colorado residents only are subject to 6.5% Sales tax added to their total amount.
No Tax is added for any & all other States.

RESIDENTIAL & REMOTE AREA SHIPPING:

Some Residential & Remote shipping areas throughout the U.S. are considered unattainable by Freight Companies. This makes it impossible to deliver our 20ft 25ft 30ft & 35ft one piece flagpoles. We may authorize at our discretion the customer to upgrade to a 2 piece flagpole allowing delivery, at extra cost to the customer. Authorization must be approved by us.

RETURN POLICY:

All returns must be made within 30 days after the initial order is placed & must have prior written approval by us. Full credit will be refunded for unused factory defect or shipping damaged merchandise. Merchandise returned for any other reason may be subject up to a 25% restocking fee & return shipping is solely the responsibility of the customer. All damages must be reported within 24 hrs of delivery.

PRIVACY POLICY:

Any & all information provided to us by the consumer is kept strictly confidential.
We do not sell or solicit any consumer information provided to us.

PURCHASE ORDERS:

We do welcome & accept PO’s from Businesses & Government Agencies.
Prior Approval is needed.
Please contact our Customer Service @ 1-970-290-0636

PAYMENT POLICY:

VISA , MasterCard & Discover are accepted during checkout through our secure server.
Visa, MasterCard & Discover are also accepted through our order line @ 1-970-290-0636
Cashiers Check, Money orders & Personal Checks May be mailed to us at:

Flagpoles & Patriot Colors
P. O. Box 882
Loveland, CO 80539-0882

Personal Checks are held 10 business days for clearance.

SHIPPING:

We reserve the right to ship USPS, UPS, & FedEx. Large flagpoles are shipped common carrier.
Our carriers responsibility ends at the driveway or loading dock. Drivers are not responsible for loading or unloading freight, however, many drivers may assist upon request. Most carriers will not call prior to delivery unless arranged in advance. Additional charges may apply, depending on carrier, if notification is required 24 hours in advance. We have found that most notification requests are often overlooked by the carriers. Flagpoles & Patriot Colors, or our carriers, cannot make guarantees as to the time or day of delivery. All standard ground shipping costs are included with all 0ur products. Any expedited shipping, Alaska, Hawaii & International shipping is solely the responsibility of the buyer & must be approved by us prior to purchasing.

GENERAL INFORMATION:

Every attempt is made to keep all items in stock. In any case where items are back ordered the consumer will be notified and given the opportunity to reevaluate their purchase. We reserve the right to issue full refunds at anytime for any reason to consumers. We also reserve the right to limit quantities. Prices are subject to change without notice. We will not be bound by products sold due to listing errors that may occur on our web site, including pricing on any of our products.

CUSTOMER RESPONSIBILITY:

Always inspect the shaft and boxes that arrive with your order before signing for them to verify if any shipping damage is present. If damage is present, you must note this on the shipping receipt or the trucking company may not be responsible for the damage. There is no grace period for concealed damage. If flagpoles are stored outdoors, we suggest removal of all shipping materials (plastic or paper wrapping and shipping tube) if there is any chance moisture will come into contact with the shaft. Remove all wrappings from the shaft and place above ground on saw horses with each end properly protected from scratching with blankets or other means as soon as the shaft is received on site. This will give you a chance to look for concealed damage and any other problems (incorrect pole size or # of pieces) which may need to be corrected. This could save delays and inconveniences if unpacked at the last moment. If left in wrapping/shipping container once received at the job site, Flagpoles & Patriot Colors will take no responsibility for staining that may occur. Warning Labels are prominently displayed on the wrapping and/or at both ends of the shaft. If you decide to leave the shaft in the wrapping, you do so at the risk of having the pole stain if moisture or water is present. If stored for a long period before installation, we suggest a dry location with low humidity. Even when stored inside, it is best to unwrap the pole and store in an area where damage is unlikely to occur.